Frequently Asked Questions (FAQ)
Welcome to the DURJYA FAQ page! Here, you’ll find answers to some of the most common questions about our brand, products, and services. If you have a question that isn’t covered here, please don’t hesitate to contact us.
General Questions
Q: What is DURJYA?
A: DURJYA is a clothing brand dedicated to providing high-quality, stylish apparel for both men and women. Our mission is to empower individuals through fashion, helping them unleash their unique style.
Q: What does DURJYA mean?
A: The word “DURJYA” is derived from ancient Sanskrit and signifies Strength, Power, and Resilience. Our clothing embodies these qualities, designed to make you feel confident and empowered.
Product Information
Q: What types of clothing does DURJYA offer?
A: DURJYA offers a wide range of clothing for both men and women, including casual wear, formal attire, dresses, tops, bottoms, shirts, tees, jeans, and more.
Q: How do I know what size to order?
A: We provide a detailed size guide on our website to help you choose the right fit. If you have any questions about sizing, please contact our customer service team for assistance.
Q: What materials are used in DURJYA clothing?
A: We use high-quality fabrics and materials to ensure durability, comfort, and style. Additionally, we are committed to sustainability and use eco-friendly materials whenever possible.
Ordering and Shipping
Q: How do I place an order?
A: You can place an order directly on our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, UPI, and other secure payment options.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the shipping method selected. You will receive a confirmation email with tracking information once your order has been shipped.
Returns and Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, you can return or exchange items within 3 days of delivery. Please refer to our Returns & Exchanges page for detailed instructions.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details. They will provide you with instructions on how to proceed.
Q: Do you offer refunds?
A: Yes, we offer refunds for returned items that meet our return policy criteria. Refunds will be processed to the original payment method used for the purchase.
Customer Support
Q: How can I contact DURJYA customer service?
A: You can reach our customer service team through the Contact Us page on our website. Fill out the contact form, and we’ll respond as soon as possible. You can also email us directly at support@durjya.com.
Q: Can I track my order?
A: Yes, you can track your order using the tracking information provided in your shipping confirmation email.
Additional Information
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations.
Q: How can I stay updated on DURJYA news and promotions?
A: Subscribe to our newsletter and follow us on social media to stay updated on the latest collections, fashion tips, and exclusive promotions.
If you have any other questions or need further assistance, please feel free to contact us.
Thank you for choosing DURJYA – Unleash Style with confidence!